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    Responsible Gambling

    OVERVIEW

    For the majority of people, cricket betting is an enjoyable leisure and entertainment activity. But for some, cricket betting can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem cricket betting. Our betting operations are governed by this policy and a code of ethics and practice.

    WHAT IS RESPONSIBLE GAMBLING?

    “Responsible Gambling” is a broad concept that aims to ensure cricket betting is conducted in a manner whereby the potential for harm associated with problem gambling is minimised.

    It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

    Responsible gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.

    The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to access gambling help services.

     

    WHAT IS PROBLEM GAMBLING?

    Problem gambling occurs where a vulnerable consumer lacks control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include:

    the gambler suffering excessive financial losses relative to the gambler’s means;

    adverse personal effects on the gambler and/or their family;

    adverse affects on employment and work performance; and

    other costs which are borne by the community.

     

    CUSTOMER CARE PRINCIPLES AND RESPONSIBLE GAMBLING

    We aim to consistently care for our customers and promote responsible gambling practices.

    For the vast majority of people, the attraction to test one’s judgement or luck does not create problems. Gambling generally should be a pleasurable form of entertainment.

     

    The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of our customers, the community at large and us as the wagering operator.

     

    RESPONSIBLE GAMBLING POLICY

     

    We are committed to sharing responsibility, with Governments and communities, for helping problem gamblers to identify their problem and seek assistance.

     

    SOME OF THE WAYS THAT WE DO THIS ARE:

     

    allowing our customers to set a pre-commitment or deposit limit;

    allowing our customers to self-exclude (either temporarily or permanently) from betting with us;

    providing Responsible Gambling information and messages to our customers;

    training our staff about Responsible Gambling at induction and at least every 2 years; and

    referring our customers who are at risk of problem gambling to gambling-related support services.

    WE AIM TO ACHIEVE THE FOLLOWING OUTCOMES:

     

    minimising the extent of gambling related harm to individuals and the broader community;

    enabling customers to make informed decisions about their gambling practices;

    enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;

    promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and

    ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

    MINORS

     

    As a responsible operator, we are committed to maintaining our reputation by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

     

    FILTERING OPTIONS

     

    Certain filtering options can be enabled to prohibit underage persons from entering the online sports betting software, as the minimum legal age to gamble is 18 years. The comprehensive list of filtering options available for download can be accessed through these sites:

     

    http://www.cyberpatrol.com

    http://www.gamblock.com

    http://www.safekids.com

    http://www.surfcontrol.com

    http://www.solidoak.com

    http://www.netnanny.com

    http://www.betfilter.com

    http://www.rgmanager.com

    INTOXICATED PLAYERS

     

    Where we have reason to believe that a player attempting to place a bet by telephone is intoxicated, we will politely decline to accept their bet.

     

     

    SELF-EXCLUSION

     

    If you feel that you are losing control of your play and would like help in restricting your access to our betting platforms, we offer you the following options:

     

    A minimum 24-hour cooling off period

    A minimum 6 months self-exclusion period*

    The decrease of deposit limits are available daily, weekly and monthly. Our support staff will endeavour to complete your request in a timely manner. Increases in previously decreased deposit limit requests shall only be effective after 48 hours. Some jurisdictions such as South Australia have Barring Orders available.

     

    Please contact our Customer Support team if you would like further information about this

     

    *Please note: If a player chooses to opt for a minimum six (6) month self-exclusion period, Ladbrokes.com.au Management reserves the right to keep all accounts closed indefinitely.

     

    PRE-COMMITMENT

     

    As part of our responsibility towards responsible gambling, we have a pre-commitment limit mechanism which allows you to set the maximum deposit amount that you can deposit with us on either a daily or weekly basis.

     

    SET YOUR DEPOSIT LIMIT

     

    To set your deposit limit, simply submit a request by using one of the following channels:

     

    Online Request via the Pre-commitment Limit page accessible via the My Account page (when logged in).

    Contacting Customer Service and requesting a limit to be applied.

    Please allow up to 48 hours for your request to be processed.

     

    CHANGE OR REMOVE YOUR DEPOSIT LIMIT

     

    To change or remove your deposit limit, simply submit a request by using one of the following channels:

     

    Online Request via the Pre-commitment Limit page accessible via the My Account page (when logged in).

    Contacting Customer Service and requesting a limit to be applied.

    PLEASE NOTE THE FOLLOWING MINIMUM WAITING PERIODS APPLY

     

    When modifying a set limit other than zero, a minimum waiting period of 24 hours is required.

    When modifying a set limit from zero, a minimum waiting period of 24 hours is required. However, please note that a limit set to zero will not be modified unless it has been in effect for a minimum period of 6 months from the date on which it was originally requested.

    These terms were last updated on 14th  Feb 2015. 

    www.cricket555.com

     

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